To be honest, though, I must say that I agree with one of the comments at the bottom of the article. "If I knew you couldn't write a resumé I wouldn't hire you." Why should you hire someone so obviously incompetent? On the other hand, she did not receive the service that she paid for, so even though I would say that it is unethical to pay someone else to write a CV for you, I think that her claim to reimbursement is all right. However, to say that she "missed out on a dream job" all because of the CV is stupid. She has absolutely no idea about whether she would have got the job even with a perfectly written CV. I just think the whole thing is making a fuss about something that was her fault in the first place, though I do think she probably should get her money back.