Define the following terms?

[MichelleVo]

Define the following terms:

a) Inputs
b) Productivity
c) Fixed position layout

Also, explain two management roles and how they are relevant to the operations manager?

[astone788]

Inputs the raw materials which undergo a transformational process to become goods or services.
Productivity a measure of efficiency – the amount of output produced compared to the amount of
input required in production.
Fixed-Position Layout used when the product is too large or expensive to move, so materials and
workers go to the product to complete work.

Planning:
o Strategic planning:  Planning the introduction of a new technology or quality system
 Deciding how quality will be achieved and maintained
o Operational planning:  Development of the Master Production Schedule and Materials Requirement Plan
o Frontline planning:  Resource needs
 Employees required
Organising:
o Allocation of employees to appropriate tasks
o Procuring and allocation of sufficient resources to specific tasks
Leading:
o The operations manager must motivate employees and foster a culture of commitment to quality by
leading by example
o The leader may need to help employees maintain confidence in the operations system when a critical
incident occurs such as employee safety problems or equipment breakdowns
Controlling:
o Establishing a system to monitor the stocks of inputs and finished and unfinished goods at all times
o Monitor quality and quantity of production



Source: burberry 3/4 definitions. shinny notes
PS: next time do it yourself. The resources are out there. Check out the notes page under busman.
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