Quality Management

[RTandon]

I understand quality control and quality assurance, but total quality management doesn't make any sense to me.
Can someone please explain?

[Lucid]

From Shinnys Notes:

Total Quality Management: TQM is a management philosophy that seeks continuous improvement in the quality of performance of all processes, products and services of an organisation.

[Tragesty]

^ Yeah that. Basically striving for continuos improvement, customer focus and employee participation and empowerment.

[RTandon]

Okay great!
Thanks!!

Had another question:

• ethical and socially responsible management of change.

I can't seem to find anything to do with that in my textbook/notes
Can you please expand a bit on that?

[Tragesty]

I'm a little weak on that area admittedly, but perhaps talking about ethical issues that may arise from implementing change. Such as management should inform all those who may be affected of the change, make efforts to ensure people understand the change, what is required of them, and making sure they can cope with the change and making sure the change doesn't cause harm within the organisation.

Hopefully someone can clarify it a bit.

[emilioooo]

Okay great!
Thanks!!

Had another question:

• ethical and socially responsible management of change.

I can't seem to find anything to do with that in my textbook/notes
Can you please expand a bit on that?

Ethical and Socially Responsible management refers to an organisation exhibiting actions that are morally correct and do not pose a threat to the community. By acting responsibly, it can allow the organisation to improve their productivity. For example; If the operations system is safe and provides employees with equal opportunity, it will be classified as ethical which will improve staff satisfaction. By fulfilling the staffs expectations, it will be reflected in their interactions with customers which will lead to financial success.
An example of ESM in an LSO is Westpac bank. Between the years of 2005-07, Westpac had successfully influenced 280,000 customers into changing to paperless bank statements, thus reducing the use of trees, improving global resource sustainability. Also, all of their branch cars are hybrid vehicles, which in turn allows Westpac employees to reduce their carbon emissions while driving between branches.
These two actions are prime examples of socially responsible management.

Hope that helped

[emilioooo]

I'm a little weak on that area admittedly, but perhaps talking about ethical issues that may arise from implementing change. Such as management should inform all those who may be affected of the change, make efforts to ensure people understand the change, what is required of them, and making sure they can cope with the change and making sure the change doesn't cause harm within the organisation.

Hopefully someone can clarify it a bit.

Ethical and Socially Responsible management refers to an organisation exhibiting actions that are morally correct and do not pose a threat to the community. By acting responsibly, it can allow the organisation to improve their productivity. For example; If the operations system is safe and provides employees with equal opportunity, it will be classified as ethical which will improve staff satisfaction. By fulfilling the staffs expectations, it will be reflected in their interactions with customers which will lead to financial success.
An example of ESM in an LSO is Westpac bank. Between the years of 2005-07, Westpac had successfully influenced 280,000 customers into changing to paperless bank statements, thus reducing the use of trees, improving global resource sustainability. Also, all of their branch cars are hybrid vehicles, which in turn allows Westpac employees to reduce their carbon emissions while driving between branches.
These two actions are prime examples of socially responsible management.

Hope that helped