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Attention members: Please take note

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costargh:
It has come to the attention of some of the moderation team that SOME members feel as though they have the god given right to request and receive advice WHENEVER they want it from moderators (and possibly other VCE graduates) and are ungrateful and aggressive when their requests for help are not answered.

Personally, I try to help everyone when I can. Unfortunately I CANNOT be a personal online tutor slaving over requests for help every night ESPECIALLY when I have University exams in the current weeks. However, more disappointing is the attitude displayed when some members do not get what they want.

Please do not send me PM's such as this

--- Quote ---geez..thanks for the great advice...you do realise that other people would have gave up countless hours to help you when you when in year 12 and yet you don't even have the courtesy to give some advice
--- End quote ---

It's crap like this that really makes me question why I continue to stay here and help in the first place. This is a completely voluntary role. I receive only intrinsic benefits.

I am very grateful for the help I received during VN during year 12, but I personally was very wary of asking too much from moderators and volunteers at the time. This is because I understand that what the VN team does here is a really generous contribution and to me, they were not indebted!

I would think that a lot of people have been helped in some way shape or form since I became a global moderator (and even before that). I wrote a VN legal studies exam (with the help of fyrefly - thank-you), I uploaded a number of essays for English, I wrote a Business Management advice document, I've uploaded exams... what more do you want?

Please remember that your're dealing with real people here. I know VCE may seem like the most important thing in your life, but other people deserve the right to decline extensive requests for help when they are too busy.

So, on behalf of myself and at least a couple of other Moderators, please be mindful of requests for help, and if your requests can't be met, don't lash out in a VCE fueled fit of rage. We are trying!

Any off topic posts will be deleted as per VN guidelines

enwiabe:
I fully agree. The VN mod team works as hard as its time commitments allow. Remember that the mods are giving up their spare time to do this job. You should be thankful for any help that you get. Please show the staff team more respect. They certainly deserve it.

EDIT: I know Costa is only addressing the minority, here. I have observed that the majority of forum members do afford staff members the respect that they deserve. This is talking to the self-entitled members of VN who believe that during these 2 years they are the centre of the universe and that everyone else must wait on them hand and foot. This is not on.

Eriny:
That is really disappointing. My experiences have been on the whole very good. Anyone who has asked me for help on this site have seemed really grateful for it and understanding if I take awhile to get back to them, etc.

shinny:
I've had identical concerns to costargh before where people just send me SACs in my PM box, or add me on MSN and nudge me literally every 10 minutes when I don't reply (I was sleeping, and woke up to 30 nudges on my screen).  Yes, our help is voluntary, and like many of the mods here, I've got students who actually pay for my help so don't expect the same quality of service for free.

Also something in most people's interests is to realise that the way you ask questions will affect the quality, quantity and promptness of answers. There's a few things that worry me when people ask questions, one being either incompleteness of information when asking for help, leading to a 'if-then' type of answer on my part (or if I can't be stuffed, I'll just ask for clarification and delay the time of reply). Asking a very broad question rarely ever helps too. It's quite simple; if you ask broad questions, we give broad responses. For example, all those 'how-do-you-write-this-type-of-essay' threads never get answered fully from my experience. Another thing which can help get fast and useful replies is in fact actually trying to answer your own question. This basically turns your question into a 'yes or no' on our part, and if it's a no, then we can directly address why it's a no and fix any misconceptions you might have. This is definitely more effective than us just giving you a broad lecture and will aid your understand way better. Also, broken English never helps either (4 exmple typing liek dis). Basically what I'm trying to say is take your time in asking questions, and we'll take our time in replying to them. Sorry if this sounded like I'm telling you guys off, and the majority of the time it's fine, but knowing how to get good responses is in all your own interests anyway.

ice_blockie:
Hmm...I think its become a little bit more prevalent. In the past I was more inclined to help people (eg see English board from start of this year ... then people started going gimme essay or gimme help or gimme examples WITHOUT actually explaining what they need help with, or what they already know. TUTORS ARE PAID FOR THIS JOB! I particularly don't like it when people 'qualify' what they want, i.e. when they say "i need help on this question" and then follow up with "I need FULL working out and explanations to accompany it....grrrrr

However, those who ask nicely, and seem reasonable in their questions, we'll certainly help you resolve your misery  :)

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