Try pressing the x variable button by itself and then press EXE. I am guessing you will see a value stored to the variable x. In my case it was a matrix that I had stored into x and which gave me an error message of "wrong argument type" when I tried the factorising with x as a variable. If there is no value stored there, you should see an x as the output and in which case factoring should work.
If you do see a value, this must be cleared. But I could not get EDIT-CLEAR ALL from the menu at the top of the screen to clear the variables. (Putting a zero into x does not help although I wonder if putting x into x would do it.)
I suceeded by going to VARIABLE MANAGER (found by pressing the icon at the top left corner of the screen next to the Edit button. I then opened up, in turn, each of three folders that contained variables on my calculator. These were labelled Presystem, Main and Open.
Within each, I clicked the boxes next to all variables found there and then used EDIT-DELETE to clear these. Then, when I typed x followed by EXE, the output was again x and factoring again worked for me.
Please let us all know if this worked for you.