Quality Management Strategies

[Einstein]

Could anyone please explain to me quality assurance and total quality management strategies, im having bit of a difficulty understanding exactly what each one is - even after reading my book.

Thanks 

[Jono_CP]

Could anyone please explain to me quality assurance and total quality management strategies, im having bit of a difficulty understanding exactly what each one is - even after reading my book.

Thanks 

TQM in layman's terms, takes a broader and more 'total' view of quality in comparison to quality assurance. Whilst quality assurance is involved within the TQM approach, TQM is a management philosophy that promotes continuous improvement in the quality of all the processes, goods and services of an organisation. I am sure you are aware of the three central principles: 1) Continuous Improvement, 2) Customer Focus and 3) Employee Participation and Teamwork.

Quality Assurance developed in the mid 1980s, and is thus a more recent development then say, quality control. Standards are known by ISO 90001:2008.
Quality Assurance is essentially more specific than TQM. E.g. the standards include: 1) Quality Management, 2) Management Responsibility, 3) Resource Management, 4) Product Realisation and 5) Measurement, Analysis and Improvement.

Hopefully that clarifies things, sorry if it does not. All the best.

[TimewaveZero]

When dealing with QA, it is extremely important to remember that it is focused on "planning, documenting and agreeing on a set of guidelines" from an external body.

It is also important to remember that QA and QC are basically the yin and yang of quality management, as to undertake quality control, there needs to be a vision of quality to ensure repeatability, and to undertake quality assurance without verification of the set standards is a frivolous process.

To differentiate between the two; QA is the process of managing for quality, whereas, QC is used to verify the quality of outputs.

As for TQM, Jono covered that pretty well.

[Einstein]

could someone give me a succinct definition for the two?

thanks

[TimewaveZero]

These are what I use, may not be perfect, but whatever.

Quality Assurance is focused on planning, documenting and agreeing on a set of guidelines, usually from an external body, that are necessary to assure quality.

Total Quality Management is a management system based on the principle that all employees are committed to maintaining an on-going, organisation wide commitment to excellence that is applied to every aspect of the organisation’s operation.

[daniel.esdaile]

Quality assurance is agreeing on guidlines and following a procedure and direct way of ensuring quality is enabled also ensuring the company is certified as being quality

Tqm is regarding all employess are commited to ensuring the organisation is producing products that is ensured to hsve ongoing quality it is also ensuring it is meeting customer focus and ensuring all items are not defected

[Jono_CP]

How is everyone remembering all the info. for operations management?

E.g. key words + understanding or rote learning?

Thanks.

[Einstein]

yeap just rote learning, nothing much to it. You?

[Jono_CP]

Unfortunately I have realised that I cannot seem to fully rote learn concepts. This was made abundantly clear in a recent politics sac of mine which was a disaster.

E.g. TQM = holistic, broad, three guiding principles. The only way I think I can remember all of the information is by using key words. Not the best method, but I don't have a good memory.

[Jono_CP]

I might also listen to the vTextbook on Business Management, just before the SAC. That seems to assist me a little