Manufacturing and Retail

[samsonsmith8]

Just did my final practice exam, smashed it.. but i got 1 mark on this question, 'Contrast the main characteristics of the operations system of the manufacturing side of the organisation with the operations system of the retail side of the organisation', any clues?

[Callum@1373]

Manufacturing = Manufacturing
Retail = Service

Similarities
 - conversion of inputs into outputs
 - outputs sold to customer for a price
 - can be a degree of variation
Differences
 - production and consumption simultaneous in service but not in manufacturing
 - intangible vs tangible
 - high degree of variation compared to low degree
 - high customer involvement in service
 - manufacturing outputs can be stored but service outputs cannot be stored

[jamesnorozco]

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