1. The discriminant is b^2-4ac=(m-4)^2-4(4)(-m)=m^2-8m+16+16m=m^2+8m+16=(m+4)^2
This number is always greater than or equal to 0 (consider the graph of y=(m+4)^2, where y is graphed against m), and so real solutions always exist. Proving that these solutions are rational is not easy, but remember that this value will be under the square-root of the quadratic equation. The sum of two rational numbers is, again, rational, and the square root of the square returns a rational number, ergo you'll get a rational solution.
I believe the rational bit is waaaaay beyond 1/2 level, probably even 3/4 level. You could be asked to show that this quadratic always has real solutions, but I reckon rational is a bit far, so don't stress too much if this confused you.
2. This one is also quite difficult! I'd suggest to again consider the discriminant, and see what you can gleam from that. In truth, for this question, there are LOTS of different ways you could answer it, because it's so open. Just see how many different answers you can come up with!