Hey guys, currently writing an essay using this question from the 2010 HSC Consumers question: "Assess how compliance and non-compliance are demonstrated in the operation of consumer law."
Decided to talk about the role of mandatory standards, regulation of marketing, occupational licensing and role of media/NGOS.
However, a bit stuck on the role of media/NGOS. So far I have - "The non-statutory mechanisms such as media scrutiny and the influence of NGOs, continue to have a significant role in ensuring compliance with consumer law. The media provides society with more information, forcing suppliers to comply in order to avoid criticism or the publicising cases of non-compliance."
However I don't know what else to write. Anyone have any ideas?
Also I have a feeling compliance and non-compliance may be one of the Consumer questions for this year..
Hey,
In general terms, NGO's can provide information/advice to consumers and some attempt to influence the legislative programs of political parties in government (by pushing for new laws, or harsher ones, etc.) The media can heighten consumer awareness on unsafe products, the release/quality of products and dishonest sale techniques. However, the media can be biased towards one side, or sponsor and may sensationalise issues.
I normally use the Consumer NGO Choice but I usually integrate it with other points. So, for example in mandatory reporting the Thermomix case (can link to an article if you want one) Choice exposed the scale of this by revealing that the faulty product had led to at least 87 different incidents. So, in that case Choice can publicly humiliate businesses and expose them for not following the laws.
Similarly, with free range eggs Choice has made the cluck-AR app for consumers to find out if eggs are free range, a free-range egg buying guide, 2015 report, education page and they have also lobbied the government for a national free-range egg code. They also research and campaign for consumers, educating them on consumer practises and businesses that are not compliant.
Hope this helps
