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ashmi:

--- Quote from: Snow Leopard on May 14, 2020, 06:46:55 pm ---I tried using my mic for a Teams meeting, but the other person said that my voice was quite low so I just used my laptops mic instead.

I have a Lenovo laptop and am having trouble making the camera work. I don't think it's Zoom or Teams but my laptop itself. All I get is something like the image I've attached (a grey screen, with a camera and like a dash through the camera) even with my laptops camera.
Any one know how I can fix this issue?

--- End quote ---

Hey Snow Leopard!

I have the Lenovo laptop too and I had the exact same problem when using Microsoft Teams. (Exactly same image too). Try going into your Privacy settings on your computer and check that your camera and microphone is allowed for all of the applications. I found that only allowing Teams didn't seem to work, but when I gave it permission for everything, it seemed to work? Lenovo seems to disable the camera feature when you first purchase a computer and it's something you sort of have to manually turn on.

Hope that helps! ;D

Justin_L:

--- Quote from: Snow Leopard on May 14, 2020, 06:46:55 pm ---I tried using my mic for a Teams meeting, but the other person said that my voice was quite low so I just used my laptops mic instead.

I have a Lenovo laptop and am having trouble making the camera work. I don't think it's Zoom or Teams but my laptop itself. All I get is something like the image I've attached (a grey screen, with a camera and like a dash through the camera) even with my laptops camera.
Any one know how I can fix this issue?

--- End quote ---

Hey Snow Leopard,

I also have a Lenovo laptop, and I had a really similar issue a couple weeks back with Zoom, where my camera would constantly freeze and disable itself. For me, it was a driver issue but I'll outline all the steps I took to troubleshoot because it might be something different for you.

First off, I went to the Windows in built camera app to confirm that it was a system level issue. The built in app wasn't working, so I knew it was the laptop.
 
Second, I checked that the camera is enabled through Windows settings (Settings -> Privacy -> Camera). Everything was checked, so it wasn't that.

For me, the issue was the driver. I found some forums where people had similar issues who recommended a driver reinstall. Drivers are essentially interfaces which let hardware talk to software. This is the issue I had, where my Integrated Camera was using a faulty driver.

The way I fixed this was I searched up "Lenovo [My Model Name] Camera Driver" and got a new copy of the driver off the Lenovo website. I installed it, restarted, and my camera worked fine after that.

It seems like ashmi has a more simpler and more elegant solution, but hopefully this will help if it's something else!

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