OK did them just then quickly, can't be bothered going into detail because it differs with everybody.
1. a. A performance indicator is a statistic that measures how efficient or effective an organisation has been in achieving its objectives and how it operates. (You could have also added The performance indicator of Level of Sales could identify the reduction in customer numbers at Flyalot.)
b. First define stakeholder, for safe measure, then list any two and explain how. i.e. Shareholders because of a drop in sales.
c. HRM HR Planning to identify job needs and redundancies
OpMan Some strategy like a website that is low cost to replace staff.
Finance Pricing
Doesnt really matter, just make sure your function was not a management role, and that you justified the strategy.
d. Dependent on 3.
2. Autocratic due to crisis needing clear, quick communication and expert opinon. Persuasive is acceptable, in some scenarios consultative apparently is, if justified appropriately.
3. Divisional and something else. Then explain how a geographic based divisional would work better. That seems the most relevant however it is possible others would work too if justified. Remember that expansion will happen, outsourcing possibly so divisional would be useful.
4. Inputs Volunteers, buildings etc.
Processes collecting money and distributing
Outputs providing aid to children in need.
5. Strategies from Quality,new technology, layout and materials management.
i.e.
Quality Strategies like TQM or QC to ensure they meet customer expectations and are safe.
6. a. Define it, then explain how it gives them something to aspire to rararara.
b. Heaps here employer of choice, cut costs from rehiring etc.
c. discuss, so do pros&cons. Basically employees will be motivated to achieve the reward offered.
Financial bonuses.
Non-financial fringe benefits like company car, promotions.
d. Shortlist, interview, referee check, inform. Possibly employ on probationary term, but not needed. Then say how the process will help them reach goals.
7. The 10 marker
Define change and introduce your issue.
- Explain how it impacted the company you studied.
- Define restraining, identify some (at least 2) and how they affected.
- Define driving, identify some (at least 2) and how they affected.
- maybe state how restraining need to be overcome so change is successful, sum up how it was achieved.
* Kotter would not give any extra marks, nor would it take any away if you did all the above first.