E.g Case Study:
The Faith and Hope Charity
Established in 1925, the Faith and Hope Charity has helped many of the needy throughout Australia, especially the homeless. They run shelters, soup kitchens, and offer counselling to those in need. Donations from the public fund their work. Each state has an office that coordinates the allocation of funds. Staff include administrative workers, accountants, drivers, psychologists, chefs, counsellors and others.
In recent months there has been a high turnover of staff in Victoria alone. In their exit interviews staff have largely blamed the Victorian State manager, John Leslie, for alack of guidance. Here is a list of some contributing factors to their reasons for resigning.
- No clear direction from senior management, especially from Mr. Leslie
- A feeling that funds were not being directed to the real areas of need
- A lack of control and coordination with other states
- No clear organisational structure which leads to confusion about roles and responsibilities
Staff who have resigned from the Faith and Hope Charity stated that they were concerned that funds were not being directed to the real areas of need. Apply a planning model that could be used by managers to help to solve this problem.
Step One: Identify the problem – the available money is not being allocated to where it is most needed
Step Two: The SWOT Analysis – the charity needs to look at the strengths and weaknesses of the way the funds are being allocated at present. From these a list of opportunities for positive changes and threats to the future success can be developed.
Step Three: Devise a list of possible solutions. In this case solutions could be: (1) To form a committee to investigate areas of the most need (2) To ask the other states how they allocate their funds (3) have regular meetings at which manager makes decisions about the allocation of funds
Step Four: Select the best option – it would be better to ask the states how they allocate their funds
Step Five: Implement and monitor this option. There would need to be continual monitoring to see if the new system is working – KPI’s that are appropriate could be applied.
Step Six – Review and alter if necessary. If the problem does not seem to have been fixed after a period of time then the manager might need to go back to step three and to select a another option.