hey andrew2910, do you have like a document or something you have created with common questions? or anything similar to this that you may be willing to send over?
i have started a document on common questions that ive seen when completing exams
Hey jason34, i've got a collation of exams in a folder but haven't really sort out everything based on common questions and such.
Although, one question I enjoyed doing overall was one which asked:
"Define the term "corporate culture". Identify and explain three performance indicators that might suggest an organisation has a positive corporate culture. Identify the management style you believe would be most conductive to developing a positive corporate culture. Provide a detailed answer to support your suggested choice. 10 marks."
What i had written was :
Corporate culture comprises of the values, symbols, rituals, rites and celebrations, and heroes which are shared amongst members of an organisation. Performance indicators which suggest an organisation has a positive corporate culture mainly consist of those used in measuring satisfaction and as classified as non-monetary.
Staff turnover is a performance indicator used to measure the amount of staff which are leaving the workplace due to an array of reasons such as poor workplace conditions up to dissatisfaction with workplace practises. A high level of staff turnover indicates a large amount of staff are leaving due to the abovementioned reasons. This can be used by senior management to view how well the current culture is affective employee retention and satisfaction within their workplace.
Staff surveys are another P.I which aim primarily at gathering opinions, views and various ideas from staff to do with moreso an employee's views on how an organisation is operating, opinions on practises and any indicators which are affecting their performance positively or negatively. This can be utilised by senior management to tailor organisational practises to employee needs, in doing so, encouraging maximum motivation and satisfaction.
Customer surveys may also be used to gather views from those who are involved in purchasing the goods or services that an organisation has to offer. This measures how satisfied or dissatisfied curstomers are with the performance of the organisation and can determine if current corporate culture standing are working well in ensuring a strong customer base.
In saying that, the participative management style would work best in conducting a positive corporate culture in a workplace. This management style is a fairly decentralised approach which utilises the involvement and communication between both stakeholders; the employee and employer, to reach workplace agreements as well as complete any required tasks through constant support by management, or even in groups which promotes motivation through teamwork. This style allows for a build up of trust to occur through two-way communication as well as empowering employees through participation as they are undertaking a primary role role in meeting the objectives of the organisation through their work. These factors and attributes play a role in creating a positive corporate culture as the four primary factors of C.C can be upheld through this management style. Values are able to be expressed from senior management through the methods of communiction shown amonst employees, and valuing their honesty, etc. An example would be considering their needs and customising procedures to allow those employees to perform as best as possible. Heroes can be shown through constant evaluation of an employees work and comparing and contrasting with the performance of emloyees known for their high standards of performance. Rituates, rites and celebrations can be shown through the participative management style through the recognition of an employees work, and acknowledging them for their efforts through events such as employee awards and ceremonies, promoting motivation. Lastly, symbols can be utilised to represent something an organisation believes to be important such as encouraging employee development. this can be achieved through constant provision of support, feedback and acknowledgement involved in the participative management style, allowing employees to reach full potential. In turn, allowing for a positively upheld corporate culture to be attained.
Wow that was long, but i got 10 marks for it
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