Have you ever written an essay and referenced by stating 'the appropriate resources can easily be found in the library'?
I assume not, because such a thing would be worthy of no marks whatsoever. If you want to use evidence to present a point of view, don't be vague about it, provide the evidence. Then what you say can be accurately judged.
Sorry, I wasn't aware that I was writing an essay on here.
Anyway, this is detracting from my opinion anyway, which I haven't yet expressed.
I believe that from my reading, three parties are having significant impacts on reliability in the system; the government, the current operator (Connex) and the Union.
One single party cannot be blamed for ALL the problems. Like any company, Connex has operational inefficiencies. The question to be asked is whether or not we think MTM can reduce these inefficiences (not get rid of them all together- inefficiencies will always exist). I don't really know whether or not MTM can do this but I'd be more inclined to let them have a go then to let Connex continue on.
As for the government: underinvestment in infrastructure, I don't think this needs to be explained.
The Union: Remember back, trains being cancelled for things like a rip in the drivers seat? - unions fault.