thanks guys!
makes more sense now! Basically conical flask and volumetric flask will have no concentration change regardless and error using pipette will ALWAYS cause a LOWER concentration? Errors with burette will ALWAYS cause HIGHER concentration?
Not necessarily, I don't think it's safe to think in absolutes. A better way of thinking about it is in terms of how much ammonia is used.
If more ammonia than stated is used, it leads to a
higher concentration being calculated.
If less ammonia than stated is used, it leads to a
lower concentration being calculated.
There could be an error that causes more ammonia to be added than stated. This could be something like the pipette being filled past the mark.
Similarly, there are some errors with the burette that could cause a lower concentration than stated. For example, if the burette was not read correctly from the bottom of the meniscus, than it could lead to someone recording less HCl being used than actually was.