Hi! I was wondering if you can mark this business essay for me? thank you so much!
Assess the strategies that management of a business may use to respond to influences on operations
Plan; cost minimisation-variable cost( outsourcing)
Quality management; quality control, assurance, improvement –
Technology leading edge, developed
Need adv and disadv
Due to the competitive environment of businesses. Operations management is influenced by factors which are outside of business’s control such as globalisation, technology and quality expectations. Business can incorporate outsourcing, global outsourcing or development of performance strategy to deal with this influence. The Pas Group, McDonalds and Orton have had to respond to these influences in their operation management in an effective manner to maintain or increase profitability.
Globalisation
Globalisation refers to the break down of trade barriers between nations, this could benefit the business in that they are exposed to cheaper labour, lenient regulatory standards in other countries and different level of professionalism. However it is particularly disadvantage to business whom are cost leaders in the market exposing them to the threat of overseas businesses undercutting the market and re-establish the lowest cost. Management can take advantage of the greater contact towards global markets by outsourcing productions or inputs to reduce cost, much like The Pas group whom sources most of their inputs from China and Bangladesh allowing them to reduce cost of products in Review, White Runway and Jet Swimwear. Through outsourcing, businesses may have to make employees redundant which results in redundancy payments. This is particularly beneficial for The Pas Group as their employee benefit well exceeds other costs with $900,000. Netherless, due to the outsourcing of The Pas Group, they would increase profitability of business as well as the efficiency. Another influence that impacts business is technology
Technology
Development of technology results in the increase of efficiency as well as productivity by exposes businesses to cutting edge technology. Technology allow for the innovation of existing products as well as the invention of new products. The adoption of Technology inherently influenced McDonalds productivity in maintaining a competitive advantage and to maintain its reputation as a fast food chain. McDonals had introduced the option for customers to order on the ‘design your own taste’ menu smart screen. This not only reduced the wait time of consumers whom would like to order at the register and receive their food in a short period of time but also allows individual customisation for consumers, the ‘design your own menu’ icon in that machinery allows consumers to pick their own ingredients for their personalised burger. This increases McDonals level of competition as their competitor Dominos do not offer customisable menus. Although the advanced technology has increased McDonalds productivity and efficiency, the adoption of new technology results in the reorganisation and retraining of staff. With McDonalds customer visits throughout the day, additional staff in the kitchen is needed therefore McDonalds had to retrain certain register employees to work in the kitchen to meet customer demands. Thus, due to the adoption of new technology in McDonalds, they have increase their level of efficiency and productivity leading to a larger market share and a reduced wait time for consumers.
Quality expectation
Customers would have pre conceived ideas about the quality of a product thus it is important for management to put in place certain strategies to maintain product and service quality. Oroton an Australian company that manufactures accessories and leather goods realised the importance of providing high quality products. Due to high costs in Australia Boyd Lane, the CEO of Oroton globally sourced high quality products from Asia and distributed them through Sydney to reduce costs. Oroton’s leather accessories were produced in Melbourne, primarily from high quality Italian leather. This resulted in delays and the performance objective of speed was not being achieved. In order to reduce lead times and wait times Oroton decided outsource its production to a closer location reducing lead times and customer dissatisfaction. This allowed Oroton to become more responsive to customer demands and they were able to increase their sales. Hence the strategies adopted by Oroton have been successful as it increased its market share and revenue
Ultimately, operations management are influenced by external factors such as globalisation, technology and quality expectations, The Pas Group, McDonalds and Orton are three businesses that have responded effectively to external influenced by employing a range of strategies such as outsourcing, global outsourcing. The adoption of these techniques has allowed business to remain their competitiveness as well as increase their efficiency and market share.