I'm not really sure what's coming up but I'll just give what I know from doing my clinical exams. While a lot of this is more suited directly for my exams and is unlikely to be directly assessed as it is in my exams, still, I'll give what I call...
Stuff Monash Likes
Biopsychosocial: So taking into account the biological, psychological and social implications of anything.
Ethics: Ethics isn't about right or wrong, it's about how you reason and justify your belief.
Verbal communication skills: Main skills Monash marks for are facilitation, reflection and legitimation.
Facilitation: When someone comes to you with some complaint, say things like 'tell me more about [whatever]', or just a simple nod and silence or a 'mmm' to prompt them to keep talking while showing that you're listening. This is as opposed to asking specific questions because often you can find out a lot more in the time given just by letting the person speak their mind. This is probably more for taking a medical history but 'active listening' is something Monash promotes and this is the easiest way to do it.
Reflection: Simply saying 'I can see you're upset' or something along those lines to acknowledge someone's emotions.
Legitimation: Saying 'it's understandable that you're upset in this situation'. Do NOT say 'I understand just how you feel'. You never really can.
Non-verbal communication skills: Every clinical exam I've been to, the chairs are placed far apart or awkwardly. Tables might be placed in a weird manner too. Basically, there's marks for lugging furniture around. Apparently the 'ideal' positioning is about an arm's length with you sitting diagonal (30-45 degrees or so) to the other person so you're not right in their face. Other than that, like I said above, reasonable distance (just beyond an arm's length), eye contact, smile, posture etc.
...and that's all I can think of for now. The list is coincidently listed pretty much in order of increasing importance so hope this helps =/
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