They are like terms... they are just numbers... its important to keep an eye on your units in regards to things like length (mm, cm, m) or volume etc..... but temperature is just a number.... and the equation to describe the change in T has no units....
Read the question again and try to interpret it logically. You are given an equation that determines the temperature of the room t hours after it is turned on.
I think of it in my head as a sentence. "When the room is 20 degrees, the equation for the temperature in the room must equal 20.".
You're given the equation for the room... so write it down. Then make it equal 20.
You minus both sides by 20 so that you can equate the quadratic to zero which makes solving easier. It's not really about 'getting rid of T'... it's about getting the equation in a form that you can solve.
That kind of becomes an important concept especially when dealing with worded questions down the track. Your first steps are always to get the information you are given into a format that you know how to solve. Rearranging, substituting, etc.